Our Commitment
If you place an order with Primemark ("we"," us") for any of our products or services, or make an enquiry, via any websites that we own, we might ask you to provide us with certain personal information to enable us to handle your order or enquiry. We will only use that information for the purpose of processing your order, for assisting with any enquiries and for keeping you informed of products and services offered by us. We will not sell or in any way pass on your information to any other party at anytime.

Security of Information
When you use our online ordering systems, we work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) technology or ensuring our partners who process information on our behalf do so. All personal information you submit is fully encrypted during all transactions, ensuring the highest level of security. While you transmit personal information over the Internet at your own risk, we have measures in place to protect against misuse, alteration and loss of the information under our control.

Collection and use of Information
We log the user's IP address and session information such as the duration of the visit and the type of browser used. This is recognised by our Web servers and is only used for system administration and to provide statistics which we use to evaluate use of our sites.

If you place an order for goods or services, we need to collect certain information such as your name, contact details and credit or debit card details to help us process and deliver your order.

We will store your order details securely on our internal systems so that we can send you order confirmation, process and deliver your order and provide you with any after-sales service. Only those personnel directly involved in dealing with your order will have access to the information. We are required to provide certain information about customers who place an order to our bank for the purpose of processing the credit/debit card payment, and also to our courier service, for the purpose of effecting delivery. Once a reasonable period has expired, we will permanently and securely delete the stored information.

Primemark does not sell, trade, rent or in any other way disclose your personal information to any other outside parties, unless necessary for processing your order as stated above.

Primemark reserves the right to pass on your personal information to any law enforcement agencies properly requesting it in connection with the commission of any offence or by order of a competent Court once we are reasonably satisfied as to the circumstances surrounding the request.

If a payment or payment attempt made by you is subsequently dishonoured or suspected or found to be fraudulent then we are exempted from the above privacy commitments and thereupon we may use all information in our possession to help secure payment, prosecution and recovery of our costs and to warn other merchants of the transaction or attempted transaction.

Cookies
When you visit a Primemark owned website(s), you may be sent a cookie. A cookie is a small file, which may be placed on your computer's hard disk for record keeping purposes. It enables us to recognize your browser when you visit our website(s), track the items you are purchasing when you place an order and establish that you have logged into your account during the current browser session where necessary. No sensitive or personal information is ever stored in the cookie. The following information is stored in the cookie:

i. A unique identifier is stored in the cookie on a permanent basis to enable the web server to keep track of the domains, currency and TLDs you have selected during your session. This identifies only the browser session and cannot be used to identify you as an individual.

ii. A different unique identifier is stored in the cookie when you log into your account. This identifier is only set when you log in and is deleted when you finish your session either by logging out or closing your browser.

General
Primemark reserves the right to change this Privacy Policy at any time. Changes will be posted on this page so that you are always aware of how Primemark uses your personal information and in what circumstances it discloses it. Your continued use of this site following the posting of changes to this Policy will signify your acceptance of such changes.

We treat all customer information as confidential and it is not disclosed to any third party or used for any other purpose, other than the processing of your order, the provision of after-sales service to you at your request and keeping you informed of our products and services unless you request not to.

In the UK, if you are a consumer, none of these terms affect your statutory rights.

Requests to provide a copy of the personal information we hold can be made to us in writing with a fee of £10.